AOT Customer Support Privacy Policy

AOT Office Technologies, Inc. ("AOT," "we," "us," or "our") respects your privacy. This Privacy Policy explains how the AOT Customer Support mobile application (the "App") collects, uses, processes, and protects information when customers request service or supplies, ask questions, or track UPS shipments.

Information We Collect

Depending on the feature you use, the App may collect:

• Your name and email address;
• Your phone number, when you choose to provide it;
• Equipment identifiers associated with a service or supply request;
• Service descriptions, supply details, questions, and other information you submit;
• UPS tracking numbers used to retrieve shipment information; and
• Limited security information used to prevent duplicate or abusive requests.

How We Use Information

We use the information collected through the App to:

• Receive, process, route, and respond to service, supply, and support requests;
• Send request confirmations, status information, and other service communications;
• Retrieve and display UPS shipment information;
• Maintain appropriate business and service records;
• Protect the App and our systems from spam, duplicate submissions, misuse, and security threats; and
• Diagnose technical problems and improve the reliability of the App.

Service Providers and Disclosure

We use service providers to operate specific App functions. These providers process information on AOT's behalf and only as needed to provide their contracted services:

• Supabase provides secure backend processing and database storage;
• Resend delivers transactional request and confirmation emails; and
• UPS processes tracking numbers and returns shipment-tracking information.

We may also disclose information when required by law, legal process, or a valid governmental request; to protect the rights, safety, and security of AOT, our customers, or others; or in connection with a merger, acquisition, financing, or sale of business assets, subject to applicable law.

What We Do Not Do

The App does not:

• Sell personal information;
• Use personal information for third-party advertising;
• Include advertising or behavioral analytics;
• Collect financial or payment information, health information, precise location, contacts, or photos; or
• Create customer login accounts.

Data Security

Information transmitted by the App is encrypted in transit using HTTPS. We also use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No electronic transmission or storage method can be guaranteed to be completely secure.

Data Retention

We retain submitted information only for as long as reasonably necessary to fulfill and document the request, provide customer service, maintain appropriate business records, protect our systems, resolve disputes, and meet legal or contractual obligations. Retention periods may vary based on the request and applicable business or legal requirements.

Your Choices and Data-Deletion Requests

You may ask AOT to review, correct, or delete personal information submitted through the App. Submit your request through the AOT contact form or contact us by telephone or mail using the information below. Include enough information for us to identify the applicable request, such as the request reference number and the email address used to submit it.

We may need to verify your identity before completing a request. We may retain information when reasonably necessary to comply with law, maintain legitimate business records, prevent fraud or abuse, or establish, exercise, or defend legal claims.

Children's Privacy

The App is intended for business customers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information through the App, please contact us so we can review and address it.

Links to Other Services

The App may link to AOT websites, support resources, or third-party services. Information you provide directly on another website or service is governed by that service's own terms and privacy policy.

Changes to This Policy

We may update this Privacy Policy when the App, our practices, or legal requirements change. The updated policy will be posted at this location with a revised effective date.

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